Call Director

08-numbers for freephone and special rate phone numbers


Call Plan features

Call Director

Details
Web Management Web based management facility that controls the parameters within Call Planner, Call Manager and Call Director. This is a live system with alterations and changes active immediately i.e change of receiving number, e-mail address and alterations to time and date plan. You can make as many changes as you wish any time day or night 24/7, 365 days per year.
Time/Date Plan Time/Day/Date Planning service automatically routes calls to different target numbers depending on the time of day, the specific day of the week or specific date of the month. You could use this if one branch or office closes early on Saturday for instance, to divert calls to the branch that remains open later
Voicemail to eMail This allows your clients to leave you a voicemail which is delivered to your email box
Virtual Reception The service acts like your own receptionist would, directing calls to numbers either internally or externally, as if they were extensions
Call Queue Q-Control provides you with complete control online of how calls are queued in the 08 Numbers network
Vision Vision allows you to manage your calls more efficiently by identifying when your peak periods are and how many lines you require to reduce missed calls.
Setup Charge £200.00 Buy a number
Monthly Rental £99.95

Your issue:
I want an online call management solution that lets me have complete flexibility over my IVR and call queue.

Our solution:
Call Director is more advanced than Call Planner or Call Manager. This sophisticated IVR call handling package queues calls in the Totem network to ensure clients never receive an engaged tone via the IVR platform.

You can:

  • Enjoy all the functionality of IVR Call Planner and Call Manager.
  • Facilitate more calls and provide good customer experience.
  • Provide customers with reassurance their call is being processed whilst they queue.
  • Instantly view how many people are queuing within each IVR option.
  • Choose one of 3 'out of hours' options - customer message, voicemail or queue to alternative number
  • Add Call Record or Mid-Call Transfer functionality as additional options to your IVR solution.

For more information on the additional options, please click below: