Delivery Policy
08-numbers for freephone and special rate phone numbers


Service Standard

Orders will connect the same day if ordered on a weekday by 12 noon. All other orders require next day to process before connection. Business Days are Monday through to Friday between 9am and 5pm, excluding public bank holidays.

Ordering and Connection Confirmation

After ordering, you will receive an email confirmation from containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will also email you and confirm in writing when your order has been connected. You can call 0800 848 8000 at any time to ask the progress of your order during working hours.

Payment Options

We accept all major credit and debit cards. We do not accept cash, or money orders for orders placed online, telephone, mail, and fax. All monthly rentals and ongoing charges are paid for via direct debit, details are taken at time of order.


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